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FAQ's

Frequently Asked Questions

Find quick answers about ordering blank apparel, shipping, pricing, products, account management and more.

Orders & Checkout

Placing, changing and tracking your order.

• Is there a minimum order quantity?
• Do I need an account to place an order?
• What is my order status?
• What does my order status mean?
• Can I modify, merge or cancel my order?
• Can I get a copy of my invoice?

Products & Inventory

Sizing, stock, samples, colours and printing services.

• How can I check inventory levels?
• Can you notify me when an item is back in stock?
• Where can I find size charts?
• How accurate are the garment colours?
• Can I get samples?
• Do you offer printing services?

Pricing & Taxes

Discounts, coupon codes and tax information.

• Are there any coupon codes?
• Do you offer bulk discounts?
• Do you offer tax exemptions?
• What is your GST number?

Shipping & Refunds

Shipping costs, destinations and refund timing.

• How are shipping rates calculated?
• Do you ship outside of Canada?
• How long will my refund take?

Account & Email

Manage your password, account and email preferences.

• How do I reset my password?
• How do I delete my account?
• How do I subscribe or unsubscribe from your mailing list?