Our Privacy Policy

Privacy Policy

Effective Date: June 1, 2026

T-shirt.ca ("T-shirt.ca", "we", "our", or "us") is committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us by our customers, website visitors, suppliers, and business partners.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, create an account, place an order, upload artwork, communicate with us, or otherwise interact with our products and services.

By using T-shirt.ca, you agree to the practices described in this Privacy Policy.

1. About Us

T-shirt.ca is operated by:

Checkpoint1 Apparel Corp.
24 W 2nd Ave
Vancouver, BC V5Y 1B3
Canada

Privacy Officer
Email: privacy@t-shirt.ca
Phone: 1-866-296-0640

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us using the information above.

2. Information We Collect

Information You Provide

We may collect personal information that you voluntarily provide, including:

Name
Company name
Billing address
Shipping address
Email address
Telephone number
Account credentials
Saved account preferences
Order history
Customer service communications
Artwork, logos, images, designs, and files uploaded for printing
Information submitted through quote requests, forms, surveys, or promotions

Customer Account Information

Customers may create an account on T-shirt.ca. Account holders may:

Save billing and shipping addresses
View order history
Manage account preferences
Track and reorder products

Information Collected Automatically

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Operating system
Referring website
Pages viewed
Date and time of visits
Website interactions and navigation behavior

Information Received from Third Parties

We may receive information from third-party service providers, including:

Payment processors
Shipping carriers
Marketing platforms
Analytics providers
Fraud prevention services

3. How We Use Personal Information

We use personal information for the following purposes:

Processing and fulfilling orders
Managing customer accounts
Providing customer service and technical support
Producing custom printed products
Communicating regarding orders, proofs, shipments, and customer inquiries
Processing payments
Preventing fraud and unauthorized transactions
Improving our website, products, and services
Conducting analytics and business reporting
Sending marketing communications where permitted by law
Complying with legal, accounting, tax, and regulatory requirements

4. Artwork, Logos, and Uploaded Files

T-shirt.ca allows customers to upload artwork, logos, images, designs, text, and other content ("Artwork") for use in the production of Direct to Film Transfers.

By submitting Artwork to T-shirt.ca, you represent and warrant that:

You own the Artwork or have obtained all necessary rights, licenses, permissions, and authorizations required to use, reproduce, modify, distribute, and print the Artwork.
The Artwork does not infringe upon any copyright, trademark, patent, privacy right, publicity right, or other intellectual property or proprietary rights of any third party.
The Artwork complies with all applicable laws and regulations.

Customers are solely responsible for ensuring that they have the legal right to use and submit any Artwork provided to T-shirt.ca.

T-shirt.ca does not independently verify ownership of submitted Artwork and assumes no responsibility for determining whether a customer possesses the necessary rights to reproduce or use submitted content.

Customers agree to indemnify and hold harmless Checkpoint1 Apparel Corp., T-shirt.ca, its employees, officers, directors, and affiliates from any claims, damages, liabilities, costs, or expenses arising from or related to the customer's submitted Artwork or alleged infringement of third-party rights.

Uploaded Artwork may be retained by T-shirt.ca for business purposes including:

Order fulfillment
Production and quality assurance
Customer service and support
Reorders and repeat purchases
Recordkeeping and dispute resolution
Compliance with legal obligations

Artwork files will be retained only for as long as reasonably necessary for these purposes and in accordance with our data retention practices.

5. Cookies, Analytics, and Advertising Technologies

T-shirt.ca uses cookies, pixels, tags, and similar technologies to improve website functionality, analyze website performance, and support marketing activities.

Essential Cookies

Certain cookies are necessary for website functionality, including:

Shopping cart operation
Customer login and authentication
Security and fraud prevention
Website preferences

Disabling these cookies may impact website functionality.

Analytics

We use Google Analytics 4 (GA4) to better understand how visitors interact with our website.

Google Analytics may collect information such as:

IP address
Device information
Browser information
Pages visited
Time spent on the website
Traffic sources

This information helps us improve website performance and user experience.

Advertising and Remarketing

We may use:

Google Ads
Google Remarketing
Meta (Facebook and Instagram) Pixel

These technologies help us:

Measure advertising effectiveness
Understand customer interests
Deliver relevant advertising
Build remarketing audiences
Improve marketing campaigns

Third-party advertising partners may use cookies and similar technologies to display advertisements based on previous visits to our website.

Email Marketing

We use Klaviyo to manage email marketing communications.

With your consent where required by law, we may send:

Promotional offers
Product announcements
Company news
Educational content

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our communications.

6. Payment Processing

Payments made through T-Shirt.ca are processed by trusted third-party payment providers including:

Moneris
PayPal

Payment card information is processed directly by these providers and is not stored by T-shirt.ca except as necessary to facilitate transactions, refunds, dispute resolution, or legal compliance.

Customers should review the privacy policies of payment providers used during checkout.

7. Sharing Personal Information

We do not sell personal information.

We may share personal information with trusted third-party service providers that assist in operating our business, including:

BigCommerce (ecommerce platform)
Moneris (payment processing)
PayPal (payment processing)
Klaviyo (email marketing)
Google Analytics and Google Ads
Meta advertising services
Shipping and logistics providers
Fraud prevention services
Website hosting and technology service providers

These service providers are authorized to use personal information only as necessary to provide services on our behalf.

We may also disclose information when required by law, court order, legal process, or governmental request.

8. Security Safeguards

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from:

Unauthorized access
Unauthorized disclosure
Loss
Theft
Misuse
Alteration

Security measures may include:

SSL/TLS encryption
Secure payment processing systems
Restricted employee access
Password-protected systems
Security monitoring and maintenance

While no method of electronic transmission or storage is completely secure, we take commercially reasonable measures to protect personal information.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

In general:

Customer account information is retained while accounts remain active.
Order records, invoices, and related business records may be retained for up to seven (7) years to satisfy accounting, tax, legal, and regulatory requirements.
Uploaded artwork and design files may be retained to facilitate reorders, customer service, quality assurance, and production records.
Marketing subscription records may be retained until consent is withdrawn or no longer required.

Requests to delete artwork associated with completed orders may be subject to legal, operational, accounting, or recordkeeping requirements.

When personal information is no longer required, it will be securely deleted, anonymized, or destroyed.

10. Privacy Rights and Choices

Subject to applicable law, you may have the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information, subject to legal retention requirements
Withdraw consent where consent is the basis for collection or use
Opt out of marketing communications
Request information regarding how your personal information has been collected, used, disclosed, or retained

Privacy requests may be submitted to:

Privacy Officer
Checkpoint1 Apparel Corp.
24 W 2nd Ave
Vancouver, BC V5Y 1B3
Canada

Email: privacy@t-shirt.ca
Phone: 1-866-296-0640

We may require verification of identity before processing privacy requests.

11. Children's Privacy

T-Shirt.ca is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 years of age. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete the information.

12. Third-Party Websites

Our website may contain links to third-party websites, services, or applications.

We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage users to review the privacy policies of any third-party sites they visit.

13. Canadian Privacy Compliance

T-shirt.ca is committed to complying with applicable Canadian privacy legislation, including:

Personal Information Protection and Electronic Documents Act (PIPEDA)
Applicable provincial privacy laws

We maintain policies and procedures designed to protect personal information and respond to privacy requests in accordance with applicable legal requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations, technology, or services.

When updates are made, the revised version will be posted on this page and the Effective Date will be updated accordingly.

Your continued use of T-shirt.ca following any changes constitutes acceptance of the revised Privacy Policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:

Privacy Officer
Checkpoint1 Apparel Corp.
24 W 2nd Ave
Vancouver, BC V5Y 1B3
Canada

Email: privacy@t-shirt.ca
Phone: 1-866-296-0640