What does my order status mean?

Awaiting Customer

We have contacted you by email and need additional information before we can continue processing your order. This may relate to an inventory shortage, shipping address issue, or billing matter.

Awaiting Payment

Your order was placed using Interac e-Transfer, but payment has not yet been received. Orders remain in this status for up to three days and are then automatically cancelled if payment is not received.

Awaiting Shipment

Your order is being prepared for pickup by the courier or may already be in the courier's possession. It will be marked as shipped once tracking information becomes available.

At this stage, it is generally too late to change or cancel the order.

Shipped

Your order has shipped. Tracking information has either been emailed to you or will be sent shortly.

Partially Shipped

A portion of your order has shipped, and the remaining items will be sent separately. This typically happens when an order is fulfilled from multiple warehouses. You will receive separate tracking information for each shipment.

Cancelled

Your order has been cancelled. This may be due to non-payment for an Interac e-Transfer order or because we were unable to reach you to resolve an issue with the order.