What does my order status mean?
You may have noticed that your order status has changed. Below are explanations of the different statuses that may appear on your order.
Awaiting Customer
We have contacted you by email and need additional information before we can continue processing your order. This may relate to an inventory shortage, shipping address issue, or billing matter.
Awaiting Payment
Your order was placed using Interac e-Transfer, but payment has not yet been received. Orders will remain in this status for up to three days before being automatically cancelled.
Awaiting Shipment
Your order is being prepared for pickup by the courier or may already be in the courier’s possession. It will be marked as shipped once tracking information becomes available.
At this stage, it is generally too late to make changes to or cancel the order.
Shipped
Your order has shipped. Tracking information has either been emailed to you or will be sent shortly.
Partially Shipped
A portion of your order has shipped, with the remaining items being sent separately. This typically happens when your order is being fulfilled from multiple warehouses. You will receive separate tracking information for each shipment.
Cancelled
Your order has been cancelled. This may be due to non-payment of an Interac e-Transfer order or because we were unable to reach you to resolve an issue with the order.
If your order has a status that is not explained above, please check your spam or junk folder for messages from us. You can also contact us, and we will be happy to look into it for you.