Our Privacy Policy

Privacy Policy

Effective Date: June 8, 2026

T-shirt.ca ("T-shirt.ca", "we", "our", or "us") is committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us by our customers, website visitors, suppliers, and business partners.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, create an account, place an order, upload artwork, communicate with us, or otherwise interact with our products and services.

By using T-shirt.ca or providing personal information to us, you acknowledge that you have read and understand this Privacy Policy. Where required by applicable law, we will obtain your consent before collecting, using, or disclosing personal information.

1. About Us

T-shirt.ca is operated by:

Checkpoint1 Apparel Corp.
24 W 2nd Ave
Vancouver, BC V5Y 1B3
Canada

Privacy Officer
Email: privacy@t-shirt.ca
Phone: 1-866-296-0640

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us using the information above.

2. Information We Collect

Information You Provide

We may collect personal information that you voluntarily provide, including:

Name
Company name
Billing address
Shipping address
Email address
Telephone number
Account credentials
Saved account preferences
Order history
Customer service communications
Artwork, logos, images, designs, and files uploaded for printing
Information submitted through quote requests, forms, surveys, contests, promotions, or other communications

Customer Account Information

Customers may create an account on T-shirt.ca. Account holders may:

Save billing and shipping addresses
View order history
Manage account preferences
Track and reorder products

Information Collected Automatically

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Operating system
Referring website
Pages viewed
Date and time of visits
Website interactions and navigation behaviour

Information Received from Third Parties

We may receive information from:

Payment processors
Shipping carriers
Marketing platforms
Analytics providers
Fraud prevention providers

3. How We Use Personal Information

We use personal information for the following purposes:

Processing and fulfilling orders
Managing customer accounts
Providing customer service and technical support
Producing custom printed products
Communicating regarding orders, proofs, shipments, and inquiries
Processing payments
Preventing fraud and unauthorized transactions
Improving our website, products, and services
Conducting analytics and business reporting
Sending marketing communications where permitted by law
Complying with legal, accounting, tax, and regulatory requirements

By using our website and providing personal information to us, you consent to our collection, use, and disclosure of your personal information as described in this Privacy Policy and as otherwise permitted or required by applicable law.

4. Artwork, Logos, and Uploaded Files

T-shirt.ca allows customers to upload artwork, logos, images, designs, text, and other content ("Artwork") for use in the production of products and services.

By submitting Artwork to T-shirt.ca, you represent and warrant that:

You own the Artwork or have obtained all necessary rights, licenses, permissions, and authorizations required to use, reproduce, modify, distribute, and print the Artwork.
The Artwork does not infringe upon any copyright, trademark, patent, privacy right, publicity right, or other intellectual property rights of any third party.
The Artwork complies with applicable laws and regulations.

Customers are solely responsible for ensuring they have the legal right to use and submit any Artwork provided to T-shirt.ca.

Uploaded Artwork may be retained for:

Order fulfillment
Production and quality assurance
Customer service and support
Reorders and repeat purchases
Recordkeeping and dispute resolution
Compliance with legal obligations

5. Cookies, Analytics, and Advertising Technologies

T-shirt.ca uses cookies, pixels, tags, and similar technologies to improve website functionality, analyze website performance, and support marketing activities.

Essential Cookies

Shopping cart operation
Customer login and authentication
Security and fraud prevention
Website preferences

Analytics

We use Google Analytics 4 (GA4) to better understand how visitors interact with our website.

Advertising and Remarketing

We may use:

Google Ads
Google Remarketing
Meta (Facebook and Instagram) Pixel

Email Marketing

We use Klaviyo to manage email marketing communications.

6. Payment Processing

Payments made through T-shirt.ca are processed by trusted third-party payment providers including:

Moneris
PayPal

Payment card information is processed directly by these providers and is not stored by T-shirt.ca except as necessary for transaction administration, refunds, dispute resolution, or legal compliance.

7. Sharing Personal Information

We do not sell personal information.

We may share personal information with service providers that assist us in operating our business, including:

BigCommerce
Moneris
PayPal
Klaviyo
Google Analytics
Google Ads
Meta advertising services
Shipping and logistics providers
Fraud prevention providers
Technology and hosting providers

8. Cross-Border Data Transfers

Some of our service providers process or store personal information outside Canada, including in the United States.

These providers may include:

Google
Meta
Klaviyo
PayPal
BigCommerce
Other cloud-based technology vendors

As a result, personal information may be subject to the laws of jurisdictions outside Canada and may be accessible to foreign courts, law enforcement agencies, or regulatory authorities under applicable laws.

When we transfer personal information outside Canada, we take reasonable steps to ensure that service providers maintain safeguards appropriate to the sensitivity of the information and comply with applicable privacy obligations.

9. Security Safeguards

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, loss, theft, misuse, and alteration.

10. Data Retention

We retain personal information only as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Customer account information is retained while accounts remain active.
Order records and business records may be retained for up to seven (7) years.
Uploaded artwork may be retained to facilitate reorders and customer service.
Marketing consent records may be retained as required by law.

11. Privacy Rights and Choices

Subject to applicable law, you may have the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of personal information, subject to legal obligations
Withdraw consent where applicable
Opt out of marketing communications
Request information regarding our collection, use, disclosure, and retention practices

Privacy Officer
Checkpoint1 Apparel Corp.
24 W 2nd Ave
Vancouver, BC V5Y 1B3
Canada
Email: privacy@t-shirt.ca
Phone: 1-866-296-0640

We may require verification of identity before processing requests.

We will respond to verified privacy access or correction requests within 30 days, or within such additional time as permitted by applicable law.

12. Electronic Marketing Communications (CASL)

T-shirt.ca complies with Canada's Anti-Spam Legislation (CASL).

Where required by law, we will obtain consent before sending commercial electronic messages.

You may withdraw consent and unsubscribe from marketing communications at any time by:

Clicking the unsubscribe link in any marketing email; or
Contacting us directly.

Transactional communications relating to purchases, account administration, customer service, or legal obligations may continue to be sent where permitted by law.

13. Intended Users

T-shirt.ca is intended for businesses, organizations, and individuals who are of the age of majority in their province or territory of residence.

Our products and services are not directed to children.

We do not knowingly collect personal information from individuals who are not legally capable of entering into commercial transactions.

14. Third-Party Websites

Our website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices or content of third-party websites. Users should review the privacy policies of any third-party websites they visit.

15. Canadian Privacy Compliance

T-shirt.ca is committed to complying with applicable Canadian privacy legislation.

Depending on the circumstances and location of the individual concerned, our privacy practices may be governed by:

British Columbia Personal Information Protection Act (PIPA)
Personal Information Protection and Electronic Documents Act (PIPEDA)
Quebec's Act Respecting the Protection of Personal Information in the Private Sector (Law 25)
Other applicable Canadian privacy legislation

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations, technologies, or services.

When updates are made, the revised version will be posted on this page and the Effective Date will be updated.

17. Contact Us

Privacy Officer
Checkpoint1 Apparel Corp.
24 W 2nd Ave
Vancouver, BC V5Y 1B3
Canada
Email: privacy@t-shirt.ca
Phone: 1-866-296-0640